Technical Guides
Find technical guides and setup instructions for the SeqOps platform.
Onboarding
7 articlesCloud Onboarding: AWS, Azure & GCP
Customer-facing onboarding guide for connecting AWS, Azure, and GCP environments to SeqOps with key setup screenshots.
Server Onboarding: Windows & Linux
Customer-facing onboarding guide for registering Windows and Linux servers, installing the agent, and verifying service health.
Signing Up: Self-Serve Plans vs. Enterprise
How to sign up for Core, Edge, or Max directly, and how Enterprise accounts are set up through a sales conversation.
What Happens After You Sign Up: Your First 24 Hours
What SeqOps needs access to, why, and how long it takes for your first results to appear.
Minimum Permissions Required for Cloud Connect
The least-privilege access SeqOps needs for AWS, Azure, and GCP, and the exact values to enter when connecting.
Onboarding Checklist for Security Teams
One checklist covering cloud and server onboarding for the person coordinating a SeqOps rollout.
Verifying Your First Successful Scan
What a working cloud connection or server agent looks like, and when to start troubleshooting.
Getting Started
7 articlesSeqOps Platform Overview
An introduction to the SeqOps vulnerability monitoring platform and how it analyzes connected environments.
SeqOps Agent Installation Guide
Step-by-step instructions for deploying the SeqOps Agent on supported Windows and Linux servers.
First-Time Setup Checklist
Essential configuration steps after your first login.
Understanding the SeqOps Dashboard
A guided tour of the SeqOps home screen: what each card shows and where to go for more detail.
Choosing Your Plan: Core vs Edge vs Max vs Enterprise
Compare what Core, Edge, Max, and Enterprise include, with monthly and annual prices.
Your 14-Day Free Trial: What to Expect
How the 14-day free trial works: why a card is required, when you are charged, and how to cancel.
Glossary: Terms You'll See in SeqOps
Plain-language definitions of the terms used across SeqOps and this Support Centre.
Account & Access
2 articlesBilling & Plans
6 articlesUpgrading or Downgrading Your Plan
How upgrades and downgrades are applied and billed, and what to remove before a downgrade.
Understanding Your Invoice
What appears on your SeqOps invoice and where to find past invoices.
Updating Payment Method or Billing Contact
Change your payment card or billing contact email through Stripe's secure payment page.
Cancelling Your Subscription
How cancellation works, when it takes effect, and what happens to your account until then.
What Happens When You Hit a Plan Limit
How you are notified as you approach a plan limit and how upgrading works when you need more capacity.
Tax, Invoicing Region and Currency Questions
How tax is calculated on your invoice and how to update your billing address or VAT exemption.
Information Security
3 articlesSeqOps Information Security & Compliance Approach
An overview of how SeqOps embeds information security governance, secure development practices, and regulatory alignment into its platform and operations.
Secure Development Lifecycle
How security is built into every stage of SeqOps development, for procurement and security reviews.
Where Your Data Lives: Residency & Storage
Where SeqOps stores and processes your data, what data it collects, and how long it is kept.
Agent Management
6 articlesDeploying Agents at Scale
How agent rollout works today, one server at a time, and how to plan it across many servers.
Troubleshooting SeqOps Agent Connection Issues
Diagnose and resolve agent connectivity and registration issues with the SeqOps platform.
SeqOps Agent Update Policies
Configure how SeqOps server agents receive and apply software updates.
Running the Agent Behind a Proxy or Firewall
The outbound network access the SeqOps server agent needs, and why no inbound rules are required.
Uninstalling or Decommissioning the Agent
The difference between deactivating and deleting a server in SeqOps, and what each does to capacity and history.
What the Server Agent Actually Shows You, Per Device
The tabs you see for each monitored Windows or Linux server, and where to find each kind of information.
Cloud Management
5 articlesSeqOps Cloud Provider Integration
Connect your cloud environment (AWS, Azure, or GCP) to enable vulnerability and configuration analysis.
SeqOps Resource Monitoring & Inventory
Track cloud and server resources connected to the SeqOps platform.
What Counts as a Cloud Environment
How SeqOps counts cloud environments toward your plan, and why you might not be able to connect another.
Minimum Permissions Required for Cloud Connect
The least-privilege access SeqOps needs for AWS, Azure, and GCP, and the exact values to enter when connecting.
Monitoring Hybrid and Multi-Cloud Environments
How SeqOps coverage looks when you run across more than one cloud provider plus on-premises servers.
Compliance & Security
4 articlesUnderstanding SeqOps Compliance Scores
How SeqOps calculates compliance scores and what they represent.
SeqOps Policy Configuration
Configure analysis policies to control how vulnerability and configuration analysis is applied across monitored environments.
Compliance Framework Reference
The full list of compliance frameworks SeqOps scans against, by cloud provider and for servers.
Exporting Audit-Ready Compliance Reports
How to generate and export compliance and security reports to share with auditors and stakeholders.
Alerts & Notifications
5 articlesSeqOps Alert Categories & Severity Levels
Understanding how SeqOps findings and alerts are organized by category and severity.
SeqOps Notification Configuration
Configure notification channels and rules to receive alerts about findings detected in connected environments.
Capacity Limits & Grace Periods
Understand how SeqOps capacity limits work, what happens when you reach 100% of a limit, and how the 24-hour grace period gives you time to act.
AI-Powered Alert Analysis: What It Does and Doesn't Do
What the built-in AI in Alert HQ does for each alert, and how it differs from the AI support chat.
Connecting Slack, Jira, ServiceNow & Teams
Send SeqOps alerts to Slack, Jira, ServiceNow, Microsoft Teams, or a custom webhook.
API & Integrations
3 articlesREST API Overview
Authentication, base URL, key endpoints, and rate limits for the SeqOps REST API.
Webhook Setup
Receive signed event notifications at your own HTTP endpoint.
Connecting Slack, Jira, ServiceNow & Teams
Send SeqOps alerts to Slack, Jira, ServiceNow, Microsoft Teams, or a custom webhook.
Troubleshooting
3 articlesCommon Issues & Solutions
Quick fixes for frequently encountered problems.
Collecting Diagnostic Logs
How to gather logs for support team analysis.
Agent Shows Offline: Step-by-Step Diagnosis
Work through each stage from installed to healthy to find why a server agent shows as offline.