Question 1

My agent shows as offline — what do I check first?

Accepted Answer

Start with the connection: roughly 90% of agent failures never get past the Connected stage. Check that the server allows outbound HTTPS to sepi.seqops.io (port 443 for Linux, 8443 for Windows provisioning), that it was registered with a valid, unused credential set, and that the agent services are running.

Question 2

What permissions does SeqOps need on my cloud account?

Accepted Answer

Read-only access. On AWS, an IAM user access key plus a role in the same account with SecurityAudit and ViewOnlyAccess (or ReadOnlyAccess). On Azure, an app registration with the Reader role on the subscription. On GCP, a service account with the Viewer role, with the Cloud Resource Manager and Compute Engine APIs enabled.

Question 3

What's the difference between Core, Edge and Max?

Accepted Answer

Capacity and reporting. Core includes 1 cloud environment and 10 server agents, Edge 3 and 20, and Max 5 and 30. Reports run bi-weekly, weekly, or daily, and data retention is 14, 30, or 45 days. Billed annually they cost $79, $159, and $319 per month; billed monthly, $99, $199, and $399.

Question 4

Can I downgrade without losing my historical scan data?

Accepted Answer

If your usage is over the new plan's limits, SeqOps shows exactly what to remove before the downgrade can go ahead. Removing agents or cloud accounts may permanently delete their historical data, so export anything you need first. If nothing needs removing, the downgrade simply takes effect at the start of your next billing cycle.

Question 5

Where is my data stored, and for how long?

Accepted Answer

In the EU, in AWS Stockholm (eu-north-1). SeqOps collects and processes metadata only. On an active account, history is kept for 14, 30, or 45 days depending on your plan. Upon account termination, access is revoked and the related metadata is scheduled for secure deletion in accordance with the applicable retention period.

Question 6

Is there a status page I can check before opening a ticket?

Accepted Answer

Not yet. SeqOps doesn't currently offer a public status page. If you think something is wrong with the platform, contact support.

Question 7

How do I become a SeqOps partner?

Accepted Answer

Apply to the SeqOps Partner Program, which is for MSPs, MSSPs, IT consultancies, and security firms. Partners buy a capacity package and allocate it across their customers.

Question 8

How is partner billing calculated — per customer, monthly, yearly?

Accepted Answer

By your partner capacity tier, not by each customer's usage. Assigning a Customer package reserves its full server agent and cloud connector entitlement from your tier. Billing terms are set out in your partner offer.

Question 9

How do I request a demo environment for a prospect?

Accepted Answer

Partners receive access to a demo environment pre-populated with realistic sample data, with a reset option for fresh demos. It's available in the Partner Resource Center within your portal.

Question 10

How do I integrate SeqOps alerts with Slack or PagerDuty?

Accepted Answer

Connect Slack under Team & Collaboration → Connected Channels. The supported channel types are Slack, Jira, ServiceNow, Teams, and custom webhook. PagerDuty isn't a supported channel type.

Question 11

Does SeqOps hold SOC 2 certification?

Accepted Answer

No. SeqOps does not currently hold SOC 2 or equivalent third-party certification. Our platform is designed in alignment with internationally recognised security frameworks. These guide our architecture and operational controls but should not be interpreted as formal certifications.

How can we help you?

Technical Support

Partner Support

Legal Documentation

Contact Us

Popular articles

Frequently asked questions

We use cookies