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    Troubleshooting

    Collecting Diagnostic Logs

    How to gather logs for support team analysis.

    When contacting support, provide diagnostic logs for faster resolution:

    Agent Diagnostics Run the built-in diagnostic tool:

    seqops-agent diagnose --output /tmp/seqops-diag.zip
    

    This collects agent logs, configuration, connectivity tests, and system information.

    Browser Console Logs For dashboard issues:

    1. Open browser Developer Tools (F12)
    2. Navigate to the Console tab
    3. Reproduce the issue
    4. Right-click → Save as log file

    Network Trace For API issues:

    1. Open Developer Tools → Network tab
    2. Enable "Preserve log"
    3. Reproduce the issue
    4. Export as HAR file

    Attach these files to your support ticket for expedited resolution.

    diagnosticslogssupportdebug

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