Troubleshooting
Collecting Diagnostic Logs
How to gather logs for support team analysis.
When contacting support, provide diagnostic logs for faster resolution:
Agent Diagnostics Run the built-in diagnostic tool:
seqops-agent diagnose --output /tmp/seqops-diag.zip
This collects agent logs, configuration, connectivity tests, and system information.
Browser Console Logs For dashboard issues:
- Open browser Developer Tools (F12)
- Navigate to the Console tab
- Reproduce the issue
- Right-click → Save as log file
Network Trace For API issues:
- Open Developer Tools → Network tab
- Enable "Preserve log"
- Reproduce the issue
- Export as HAR file
Attach these files to your support ticket for expedited resolution.
diagnosticslogssupportdebug