Troubleshooting
Common Issues & Solutions
Quick fixes for frequently encountered problems.
Agent not reporting data
- •Restart the agent service
- •Check outbound connectivity to sepi.seqops.io
- •Verify the server was registered with its own Tenant ID, Server ID, and Registration Token
Dashboard showing stale data
- •Check the "Last Sync" timestamp on your dashboard
- •Verify agent connectivity
- •Clear browser cache and refresh
Compliance score not updating
- •Verify connected cloud accounts are still authorized
- •Check for any integration errors in the settings page
Email notifications not received
- •Check spam/junk folder
- •Verify email addresses in notification settings
- •Ensure notification rules are properly configured
High CPU usage on endpoint
- •Check current scan schedule and reduce if needed
- •Exclude high-churn directories from monitoring
- •Update to the latest agent version for performance fixes
troubleshootingcommonissuesfix