Payment and Refund Policy

Last updated 2026-03-05

Preamble

This Payment and Refund Policy ("Policy") governs payments made for access to the services, software, platform and online tools provided by SeqOps AB ("SeqOps", "we", "our", or "us"). This Policy forms part of and is incorporated into the applicable Terms and Conditions for Users and the Terms and Conditions for Partners (collectively, the "Terms"). Capitalized terms not defined herein shall have the meanings assigned to them in the applicable Terms. SeqOps AB is incorporated under the laws of Sweden.

1. Payment Terms

1.1. Prepaid Subscriptions All subscriptions are prepaid and offered on either: • Monthly billing cycles; or • Annual billing cycles. Fees are charged in advance at the beginning of each billing period. All payments are non-refundable except as expressly set out in Section 3 of this Policy. 1.2. Subscription Validity A subscription remains valid until the end of the applicable paid billing period. Cancellation takes effect at the end of the current billing period. No partial termination, pro-rated cancellation, partial reimbursement, or credit shall apply. 1.3. Automatic Renewal And Recurring Billing Authorization By purchasing a subscription, the User or Partner, as applicable, authorizes SeqOps and its third-party payment processor (including Stripe) to: • Charge the applicable subscription fee on a recurring basis; • Automatically renew the subscription at the end of each billing cycle; • Charge applicable taxes or statutory charges. Subscriptions automatically renew unless cancelled prior to the renewal date in accordance with the applicable Terms. The User or Partner is responsible for maintaining accurate and up-to-date payment information. 1.4. No Mid-Term Downgrades Downgrades during an active billing period are not permitted. Any downgrade request will take effect at the start of the next billing cycle. No refunds, credits, or adjustments shall be issued for downgrades during an active term. 1.5. Failed Payments If a payment fails or is declined: • SeqOps may suspend access to the Services; • SeqOps may retry the payment method; • Continued non-payment may result in suspension or termination in accordance with the applicable Terms. 1.6. Applicability To Partner Payments This Policy applies only to payments made directly to SeqOps. Where Services are purchased through a Partner and payments are made to such Partner, those payments are governed exclusively by the Partner's own payment and refund terms. SeqOps bears no responsibility for payments made to a Partner.

2. General No-Refund Policy

All payments are final. Once a subscription billing period has commenced — including upon automatic renewal or trial conversion — no refunds, credits, partial reimbursements, or service credits shall be granted for any reason except in the mandatory refund circumstances expressly set out in Section 3.

3. Limited And Exhaustive Refund Circumstances

Refunds may be granted solely in the following situations: 3.1. Billing Error If SeqOps incorrectly charges a User or Partner due to: • Duplicate billing; • Incorrect pricing; • Technical billing malfunction; SeqOps shall issue a full refund of the incorrect charge upon verification. 3.2. Fraudulent Or Unauthorized Payment If a User or Partner demonstrates that a payment was: • Fraudulent; or • Made without authorization; SeqOps may issue a refund following reasonable investigation and verification. SeqOps reserves the right to request supporting documentation and to deny a refund where insufficient evidence is provided.

4. Trial Periods And Conversion

SeqOps may offer trial periods for certain subscription plans. Unless cancelled prior to the expiration of the applicable trial period, the subscription will automatically convert to a paid subscription and the applicable subscription fee will be charged. It is the sole responsibility of the User or Partner to cancel the subscription before the end of the trial period if they do not wish to be charged. Once a trial converts into a paid subscription and the applicable billing period has commenced, no refunds, credits, reimbursements, or adjustments shall be granted.

5. Refund Process

All refund requests must be submitted in writing to: support@seqops.io. SeqOps may require: • Account verification; • Payment confirmation; • Supporting documentation. Approved refunds will be processed via the original payment method used for payment. Refund processing times may vary depending on the financial institution.

6. Chargebacks

Users and Partners agree to contact SeqOps prior to initiating a chargeback. Improper, abusive, or bad-faith chargebacks may result in: • Immediate suspension of access; • Permanent account termination; • Recovery action for unpaid amounts and associated costs; • Initiation of legal action for any damage caused. SeqOps reserves all rights to dispute illegitimate chargebacks.

7. Taxes

All fees are exclusive of applicable taxes unless otherwise stated. Users and Partners are responsible for any VAT, sales tax, withholding tax, or other indirect taxes applicable in their jurisdiction.

8. Master Service Agreement Supremacy

In the event of any inconsistency between this Policy and a separately executed Master Service Agreement between SeqOps and a User or Partner, the Master Service Agreement shall prevail.

9. Policy Changes

SeqOps reserves the right to amend this Policy at any time to reflect changes in law, regulatory requirements, or business practices. Updates will be published on the website and will apply prospectively.