Objection Handling: Common Customer Questions
Accurate answers to the questions partners hear from their own prospects about SeqOps.
Use these answers when prospects raise common concerns. Every answer below is a confirmed fact — don't embellish them.
"What data does SeqOps collect?"
Metadata only — no customer business data or primary application data. See Where Your Data Lives: Residency & Storage.
"Where is our data stored?"
In the EU, in AWS Stockholm (eu-north-1). Data is encrypted in transit, and cloud credentials are encrypted before storage.
"Do we have to open our firewall?"
No inbound rules or open ports are needed. Server agents connect outbound over HTTPS only, and no cloud credentials are stored on the server. See Running the Agent Behind a Proxy or Firewall.
"What access does SeqOps need to our cloud?"
Read-only access per provider: SecurityAudit and ViewOnlyAccess on AWS, Reader on Azure, Viewer on GCP. See Minimum Permissions Required for Cloud Connect.
"Does SeqOps hold SOC 2 or ISO 27001 certification?"
No. SeqOps does not currently hold SOC 2, ISO 27001, or equivalent third-party certification. Use this approved wording, and never describe SeqOps as certified:
Our platform is designed in alignment with internationally recognised security frameworks. These guide our architecture and operational controls but should not be interpreted as formal certifications.
"Which compliance frameworks can you check us against?"
SeqOps scans against 55 framework entries across AWS, Azure, GCP, and servers, and each customer package includes a set number of frameworks (one on Core, three on Edge, five on Max and Max+). See the Compliance Framework Reference.
"Will SeqOps fix things automatically?"
No. Automated remediation and endpoint protection aren't part of the product. It identifies and prioritises vulnerabilities and misconfigurations; remediation is work you deliver for your customer.
"Does it work with our tools?"
Alerts can be sent to Slack, Jira, ServiceNow, Teams, or a custom webhook. See Connecting Slack, Jira, ServiceNow & Teams.
A Question Not Listed Here?
Don't guess — contact the SeqOps partner team through the contact form with Partnerships selected.