Privacy Policy

1. Introduction

Your privacy is important to us. SeqOps (“we,” “us,” or “our”) is committed to protecting the privacy and security of information that can be used to directly or indirectly identify an individual (“personal data”). This comprehensive Privacy Policy outlines how we collect, use, store, and process the personal information of our customers, users and subscribers (collectively “you”) in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Please read this Policy, which provides all relevant and necessary information about the collection and use of personal data by SeqOps. This Policy applies to the interactions SeqOps has with you and the SeqOps services.

2. General Principles of Processing of Personal Data

SeqOps shall process all personal data adhering to the general data processing principles:

• lawfully, fairly and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
• collect and process personal data only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);
• ensure that personal data is adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed (data minimization);
• ensure that personal data is accurate and, where necessary, kept up to date (accuracy);
• ensure that personal data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);
• process Personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (integrity and confidentiality).

All and any information stored with SeqOps is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

3. Personal Data We Collect

We may collect and process various categories of personal data, including but not limited to:

• Contact Information: Name, email address, phone number, photograph.
• Professional Information: Company name, job title, industry.
• Technical Information: IP address, device information, browser type.
• Usage Information: Interaction with our website, pages visited, and other usage patterns.

4. Sources of Personal Data

We obtain personal data from various sources, including:

• Directly from You: When you provide information to us through our website, software, email, or other communication channels.
• Automated Technologies: Through the use of cookies and similar technologies as outlined in our Cookies Policy.
• Third Parties: From third-party service providers and partners, in compliance with applicable data protection laws.

5. Storage of Personal Data 

Your personal data shall be stored and processed in Sweden. SeqOps ensures that any cross-border transfer of personal data complies with applicable data protection laws, and appropriate safeguards are in place to protect the privacy and security of your personal data.

6. How We Use Your Personal Data

We use your personal data for the following purposes:

• Providing Services: To deliver the services you have requested from SeqOps. Personal data may also be used to provide you with support, letting you know about upcoming updates or improvements, providing information regarding changes of any terms and conditions including changes to this Policy as well as other important information.
• Communication: To respond to your inquiries and provide information about our services and to identify characteristics of major users so that we may optimize our services and make your browsing and user experience more enjoyable as well as ensure that any issues that may be raised by you with regard to our services are resolved.
• Analytics: To analyze website usage and improve our services by evaluating your needs, sales and other trends of our activities.
• Resolving Tickets: We use the information provided by you at the time of raising tickets or issues with regard to our Services such as your name, email id, password and any additional information/attachments that you may provide in order to assess your issue with our services and provide solutions for the same.
• Marketing: To send you relevant marketing communications with your consent.
• Billing: SeqOps may also contact you with important information regarding our services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions or notify you of material changes in our services.
• Feedback: To invite you to review any services and/or products you received from us in order to collect your feedback and improve our services.
• Data Security: We regularly verify the personal data collected by us in order to detect any fraudulent use of our website and services. Such exercises enable us to weed out potential threats to our systems and services and also to the personal data held by us and improve our data security. 
• Legal Compliance: Certain regions may require us to maintain a database of information regarding use of our website and services by individuals and in such cases, your personal data may be used and stored to comply with such laws and regulations.

7. Legal Basis for Processing 

Our processing of personal data is based on one or more of the following legal grounds: 

• Contractual Necessity: Processing necessary for the performance of a contract entered with you. 
• Consent: Processing based on your explicit consent.
• Legitimate Interests: Processing which may be necessary for our legitimate business interests, provided it does not outweigh your interests and fundamental and data subject rights.

8. Measures Implemented for Data Security

We implement robust security measures to safeguard your personal data, including:

• Encryption: Using data encryption technologies to protect personal data during transmission.
• Access Controls: Restricting access to personal data to authorized personnel using authorised devices only.
• Regular Audits: Conducting regular audits to assess and enhance our data protection measures.

Notwithstanding the above measures, SeqOps encourages you to take necessary security measures of your own while using our website and services and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

9. Sharing Your Personal Data

We may share your personal data with:

• Service Providers: Third-party service providers assisting in the provision of our services. For example, SeqOps uses Google’s ReCaptcha product in the provision of its services. Google processes the information provided to it on the lawful basis of consent and legitimate interest. You may withdraw consent by refraining from using our services.
• Legal Compliance: When required by law or in response to legal requests.

or more information on details of third party service providers with whom we may share your data, please refer to our the data processing agreement or write to us at _______@______

10. Your Rights

You have various rights regarding your personal data, including:

• Access: Request access to your personal data which is held with SeqOps.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data held by SeqOps. Users may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.
• Restriction: Request the restriction of processing in certain circumstances.
• Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Object: Object to the processing of your personal data for certain purposes.

You have the right to lodge a complaint with the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, if any such event were to occur, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

11. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. Where your personal data is no longer required, SeqOs will ensure it is securely deleted. If you would like to stop us using your personal information, you may request to erase your Personal Data.

Please also note that we may further retain some of your personal information in certain cases including:

• as long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety;
• the extent necessary to comply with our legal obligations. SeqOps may keep some of your information for tax, legal reporting and auditing obligations;
• to resolve disputes;
• to enforce our agreements and/or pursue or protect our legitimate interests;
• as we protect SeqOps services from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

12. Governing Law

This Privacy Policy is governed by the laws of Sweden. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Sweden.

13. Updates to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Check this page periodically for any updates.

14. Acceptance of this Policy

We assume that all users of SeqOps website and services have carefully read this Policy and agreed to its contents. If you do not agree with this Policy, you should refrain from using our website and services immediately. We reserve the right to change our Policy at any time with or without notice. Continued use of Seqops’ website and services implies acceptance of the revised Policy.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

15. Contact us

if you have questions or concerns about our Privacy Policy or the processing of your personal data, please contact us at helpdesk@seqops.io.

Thank you for entrusting SeqOps with your privacy. We are committed to protecting and respecting your personal data.

SeqOps AB, Tynäsgatan 12, 652 16Karlstad, Sweden.